Posted by | December 12, 2012 | Uncategorized | No Comments

The customer is always right, right? Paul had a membership in a fitness club and a personal training contract. After lapsing on his regular schedule, he went back to the trainer to complete his last three sessions. The trainer told him the training sessions had expired. Coupons expire. Customer relationships shouldn’t. Paul didn’t renew his membership in the club. What do you do to be sure you keep your customers satisfied and your relationship with them ongoing?

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