Posted by | January 20, 2014 | Uncategorized | No Comments

Paul took a flight on Delta recently and checked in the night before. He went to Terminal C as indicated on his boarding pass only to find out the flight was departing from Terminal D. Following the long walk, he asked the Delta agent why he had been misinformed. The Delta agency suggested Paul should have Googled the flight to get more accurate information. Really? Good news for Google’s reliability. But a black eye for Delta’s reputation. Do you relegate your expertise to third parties?

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