Posted by | October 22, 2014 | Uncategorized | No Comments

In an extraordinary example of corporate tone-deafness, Toys R Us is stocking a line of Breaking Bad action figures including a Walter White character holding a bag of meth. Even more amazing, when moms started raising the alarm, Toys R Us responded by saying the figures are only being stocked in the “adult section” of the stores (ages 15 and up). Did you even know Toys R Us had an adult section? How are you prepared to respond to customer blowback?