Paul recently had two experiences where clients disappointed. One was for-profit, one was pro-social. It really doesn’t matter. Both agreed to do something and didn’t meet the promised timetable or provide the promised work. Paul’s instinct was to have done it himself. In our personal lives, we tend to associate with people who delight us. In business, the disappointment factor often comes with the territory. How do you maximize delight in business without taking on the vast amount of added work yourself?