Posted by | October 30, 2014 | Uncategorized | No Comments

We had an extraordinary example of world-class customer service last week, but the company will have to remain anonymous. Annoyed at our inability to get through to their help line, we sent an e-mail to the CEO. His office replied within ten minutes…and for the next three days we were contacted by five different individuals who explained why we’d had phone problems, handled not just the help line but also our original complaint, and followed up with us to make sure we’d done everything they told us. What would happen if someone sent an e-mail of complaint to your CEO’s office?