Posted by | April 30, 2015 | Uncategorized | No Comments

Now that April 15 has come and gone, we learned of a new way the IRS has been handling call overload. The caller gets a message that the line is going to “courtesy disconnect” and then the line hangs up. (Pictured: Commissioner John Koskinen explaining to Congress the consequences of budget cutting.) What outrageous spin have you been victimized by as an excuse for unacceptable service?