Posted by | February 15, 2013 | Uncategorized | No Comments

Our blog about “Best in Class” generated a number of comments. We shared one reader’s observation that the phrase is meaningless and should be abolished. Another reader sent us his definition of what “quality” is:

  1. Fulfills its purpose
  2. Meets or exceeds expectations
  3. Initial perceived value
  4. Continued value over time
  5. Value is transferrable

Sounds like a good set of criteria to us. What’s your definition of Quality?

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