Posted by | November 19, 2015 | Uncategorized | No Comments

A&P has gone bankrupt and is now closing all its stores. Various supermarkets are taking over individual properties. The strategy has been to close the stores for a day and reopen as the new branded store the next day. It’s efficient and minimizes disruption. But it’s also disappointing to see that, for the most part, only the brand name changes. The supermarket shopping experience remains creaky, user-unfriendly and decidedly rear view mirror. What do you do and what do you wish the supermarket industry would do to update and improve customer experience?

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